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Posted: Wednesday, February 28, 2018 4:21 PM

Job Description Controlled Fluids, Inc. Job Description Inside Sales Support Reporting Relationship and Functional Role This person reports administratively and functionally to the Inside Sales Manager. Inside Sales personnel are the front-line support system for our customers, and in many ways, the face of the company. They are responsible for actively driving and managing of the sales cycle, processing orders and quotes. Working in conjunction with the sales team as the technical advisors and product advocates, Inside Sales must be able to identify and provide reliable solutions to meet our customers’ needs and ensure customer satisfaction through all stages of the sales process. Inside Sales is expected establish and maintain strong relationships with our customers, internal and external. Improving brand awareness by exemplifying dependability, impeccable customer responses, and offer solutions through technical expertise in a fast paced, dynamic environment. Primary: · Maintain expert level of product knowledge and applications. · Articulate technology and product advantages. · Listen, understand and offer solutions to customer requirements. · Perform technical/ product training for sales people, estimators, and engineers at targeted accounts. · Process orders and quotes per CFI standards · Understand how to effectively use stocked inventory to meet customer needs, including conversions and or alternatives. · Field customer issues and process for resolution · Follow-up on orders, quotes, projects, and pending PO’s · Identify leads for outside sales and marketing Additional: · Work for and assist the Engineering Department with work overload as a back-up sourcing or pricing for BOM’s · Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives. · Maintain professional business relationships within target accounts. · Provide status of ongoing projects and future projects. · Identify customer's needs and sales opportunities to help future growth Requirements & Conditions Education: 3 + years fluid power sales or distribution, Mechanical or Fluid Power certification preferred Requirements: Attention to detail and organization skills Self-directed and motivated Able to manage multiple projects and deadlines Capacity for technical justifications of product substitutions, alternatives, and or modifications Able to efficiently manage a great deal of communication Able to work independently and efficiently An enthusiastic learner, interested in learning new skills and platforms, and sharpening existing skills · Requires excellent communication skills, written and verbal · Ability to develop creative cost-effective solutions to meet customers’ needs Desired experience and skills: · Knowledge of mechanical and electrical design concepts · Knowledge of our core product lines · The successful candidate will be able to organize and execute multiple customer workloads concurrently and will utilize and manage outside resources to aid serving our customers · Proficient in Office and our ERP · Hydraulic Certification a plus Character Traits: Team oriented and spirited, dependable, integrity, flexible, “can-do” attitude. Physical Requirements: Long hours sitting and using office equipment and computers. Some light lifting of supplies and materials from time to time may be required. Working Conditions/Environment: A busy office environment. A number of projects may be managed at one time with frequent interruptions to meet the needs and requests of internal personnel and customers. Responsibilities and Job Duties Key Responsibilities, Duties, and Expectations · Assess customer needs: Compile information from the customer. Evaluate and determine what the customer wants and ultimately needs. Assess system performance and identify areas for improvement/enhancement. Present products to customers in conjunction with the Outside Salesman. · Specify products/Design solutions: Work towards a solution to customer issue(s). Make product selections, suggestions, and recommendations. Evaluate the design parameters for the component or system and offer suggestions that fit within customer’s guidelines. · Service customers via telephone: Resolve customer issues. Work with sales representatives to resolve customer service or technical issues · Promote technical sales: Encourage the sale of power units, systems and technical applications by capitalizing on opportunities as they present themselves interacting with customers. · Manage products and supplier relationships: Support specific product lines for given areas of primary responsibility. · Protect the company’s Intellectual Property (IP): All external correspondences must be truthful in nature but must also protect the company’s IP and profit from be poached by others. Administrative/General · Assist in development, review, and maintenance of processes, procedures, and guidelines. · Report and communicate with Outside and Inside Sales Managers/Supervisors pertinent information regarding Customer information and status. · Create and archive BOM’s and project documents in accordance with ISO and CFI standards


• Location: Beaumont, Beaumont/Pt Arthur

• Post ID: 76588857 beaumont is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018